Information We Collect

Personal Details You Provide

When you sign up for our services or contact us, we collect information that helps us serve you better. This typically includes your name, email address, phone number, and postal address. If you're working with our financial analysis tools, we'll also need details about your financial situation—things like income information, expense patterns, and your financial goals.

Automatically Collected Information

Our website collects some technical data automatically. Your IP address, browser type, device information, and how you navigate through our site help us improve your experience. We use cookies and similar tracking technologies—but you can adjust your browser settings if you prefer not to accept them.

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose:

• Delivering the financial analysis services you've requested
• Creating personalized recommendations based on your financial situation
• Communicating with you about your account, updates, or service changes
• Improving our platform and developing new features that benefit our users
• Complying with Australian financial regulations and legal requirements
• Detecting and preventing fraudulent activity or security breaches

We won't send you marketing emails unless you've explicitly agreed to receive them. And if you change your mind, you can unsubscribe anytime through the link in our emails.

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 and the Australian Privacy Principles, we process your personal information based on:

Sharing Your Information

We don't sell your personal information. Period. But there are situations where we need to share data with trusted partners:

Service Providers

We work with carefully selected companies that help us run our platform—cloud hosting providers, payment processors, and analytics services. These partners only access the information they need to do their jobs, and they're contractually bound to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information to Australian government agencies, law enforcement, or regulatory bodies. This might happen if there's a court order, a regulatory investigation, or if we need to protect someone's safety.

Business Transfers

If sonelviro merges with another company or sells our business, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new owner respects this privacy policy.

Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. Here's what you can do:

To exercise any of these rights, just contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe and guide you through the process.

Data Security Measures

Protecting your information is something we take seriously. Our security approach includes multiple layers:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls—only authorized personnel can view your data
• Secure data centers with physical and digital protections
• Employee training on data protection and privacy practices
• Incident response procedures if something does go wrong

But here's the reality—no system is 100% secure. We do everything reasonable to protect your information, but we can't guarantee absolute security. That's why we also recommend you use strong passwords and keep your login details private.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes we collected it. Here's our general approach:

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your information might occasionally be processed or stored overseas—particularly in the United States or the European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or certification under recognized privacy frameworks. We only work with providers who meet stringent data protection standards.

Cookies and Tracking Technologies

Our website uses cookies—small files stored on your device that help us remember your preferences and understand how you use our site. We use different types:

Essential Cookies

These are necessary for the website to function. They enable core features like security, account access, and maintaining your session. You can't disable these without affecting how the site works.

Analytics Cookies

We use these to understand how visitors interact with our site—which pages are popular, where people spend time, and where they encounter problems. This helps us make improvements. You can opt out of analytics cookies through your browser settings.

Preference Cookies

These remember your choices and settings to provide a more personalized experience. For example, they might remember your preferred language or layout preferences.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect personal information from minors. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The effective date at the top of this page shows when the policy was last updated.

We encourage you to review this policy periodically, especially before sharing new information with us. Continued use of our services after changes means you accept the updated policy.